Turnless tracks a range of metrics to help you understand how your AI receptionist is performing.
The total number of calls handled by your AI receptionist. This includes all calls where the AI answered, regardless of outcome.
The percentage of calls that resulted in an appointment being booked. A higher booking rate means your AI is effectively converting callers into customers.
The average duration of calls handled by your AI. Shorter calls often indicate the AI is efficiently answering questions. Longer calls may indicate complex enquiries or the AI needing more information.
The Analytics page shows when your busiest call periods are. Use this to ensure you're available during peak times for calls that need human attention.
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