I've spent 20 years deploying AI for Australia's biggest institutions. I left to build it for the business owner who can't answer the phone.
For most of my career, I was in the enterprise world — strategic lead for Commonwealth Bank at AWS, then Chief AI Officer at Iress, building global AI functions from the ground up.
The companies I was helping had hundreds of people, billion-dollar budgets, and entire teams dedicated to making AI work.
The plumber. The physio. The hair salon. The electrician. They had nothing.
It started with a simple problem. A friend who runs a salon in Sydney was losing bookings every week — not because her work wasn't great, but because she couldn't answer the phone while she was with a client.
Customers call. If nobody picks up, they call the next place. It's that simple.
But the more we talked to business owners, the bigger the problem got. A plumber missing an urgent call about a burst pipe. A dentist losing a new patient to the practice down the road. An electrician who can't coordinate his team because he's up a ladder. It wasn't just the phone — it was all the coordination, dispatch, follow-up, and admin that falls through the cracks when one person is running the whole show.
Turnless is what happens when you apply enterprise-grade AI thinking to the businesses that actually run Australia. Not a chatbot. Not voicemail. An AI that has a real conversation, knows your business, dispatches your team, and handles the follow-up — while you focus on the work in front of you.
We launched in Sydney in 2026. We're building for one type of business: the ones where the person doing the work is also the person running everything else.
Without the salary, sick days, or training time.
Turnless picks up instantly, 24/7 — even when you're with a client.
Checks your calendar, finds a time that works, and confirms with an SMS.
Knows your services, pricing, and how you like things done — and gets better over time.
We monitor everything around the clock so your phone line just works.
Natural conversation, not a phone tree. Callers feel heard, not handled.
Paste your website, get a number, go live. No IT team needed.
We build for salon owners, mechanics, dentists, and tradies — people who are too busy doing great work to answer every call.
Phone calls are still how most customers reach local businesses. We think that deserves proper technology, not an afterthought.
Every caller your AI speaks to is someone who trusts your business. We take that seriously — in how we build, test, and improve.
We don't sell customer data, we don't train on your calls, and we store everything in Australia. Privacy isn't a feature — it's a given.
Try the demo on our homepage, or get in touch and we'll walk you through it.