Turnless transcribes calls automatically. Here's what is stored and how to manage it.
Turnless stores a transcript of every call. Audio recordings are not stored by default — only the text transcript.
Transcripts are accessible from your Calls dashboard. Only account owners and admins can view transcripts.
In Australia, it is generally required to notify callers that their call may be recorded or transcribed. Turnless includes a brief notification in the AI's greeting. Check your local regulations to ensure compliance.
Individual transcripts can be deleted from the Calls dashboard. Contact support if you need to bulk-delete transcripts.
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