Forward your business email to Turnless so the AI can read and reply to customer emails. All threads appear in your Inbox.
Turnless gives you a unique inbound email address (e.g. tenant-15@mail.turnless.ai). When you forward your business email to this address, incoming emails are captured and appear in your Inbox under the Email tab.
Go to Setup → Integrations in your dashboard and scroll to the Email Channel section. Click "Get my email forwarding address" to generate your unique address. Copy it.
In Gmail: Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address → paste your Turnless address. Google will send a verification email — confirm it, then enable forwarding.
In Outlook: Settings → Mail → Forwarding → Enable forwarding → paste your Turnless address → Save.
Once an email arrives in your Inbox, click it to read the thread and type a reply. Replies are sent from your Turnless inbound address. You can also enable AI auto-reply to have the AI respond automatically.
When composing an email reply, Turnless shows an AI-suggested response based on the email thread and your business context. You can use it, edit it, or write your own.
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