Your knowledge base lets you add detailed information that your AI can draw on when answering caller questions.
Good knowledge base content includes: parking and access instructions, what customers should bring to their appointment, your cancellation and refund policy, answers to your most common questions, and any information that isn't covered by your standard business profile.
Go to Setup → Knowledge in your dashboard. You can add content as free-form text. Write it naturally — the AI will use it to answer questions in its own words, not read it verbatim.
Update your knowledge base whenever your policies or procedures change. Outdated information will lead to incorrect answers.
When a caller asks a question, the AI searches your knowledge base for relevant information and uses it to formulate a response. It won't read out your knowledge base word for word — it uses it as context to give a natural, helpful answer.
Still need help? Our support team replies within 1 business day.
Contact support