Turnless can automatically send SMS reminders to customers before their appointments. You control the timing, channel, and message.
Go to Outbound in your dashboard sidebar (under AI & Voice). This is where you create and manage reminder sequences.
Click "Create first reminder" or "Add reminder sequence". Give it a name (e.g. "24-hour reminder"), then configure the runs — each run is one message sent at a specific time before the appointment.
For each run, choose the channel (SMS or phone call), when to send it (e.g. 24 hours before, 2 hours before), and the message text. Use variables like {customer_name}, {date}, {time}, and {service} to personalise the message.
You can add multiple runs to a sequence — for example, an SMS 48 hours before and another SMS 2 hours before. Click "Add another run" to add more.
Each sequence has an on/off toggle. You can pause a sequence without deleting it. Changes take effect immediately.
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