AI Operations — Live 24/7

Settlement doesn't wait — neither should your phone

Turnless answers your conveyancing practice phone, handles buyer and seller enquiries, and books initial consultations -- so no client is left in the dark.

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The problem

Every missed call is money walking out the door.

01

Buyer and seller enquiries missed while handling transactions

Conveyancing is deadline-driven and detail-intensive. When you're managing a settlement, new buyer and seller enquiries ring out -- and property deals don't pause for voicemail.

02

Urgent settlement timeline calls going to voicemail

Clients approaching settlement are anxious and time-sensitive. When they can't reach their conveyancer, anxiety escalates quickly -- and a poor experience at this critical moment can damage your reputation and referrals.

03

After-hours first home buyer calls lost

First home buyers are often searching for a conveyancer in the evenings after their offer has been accepted. Without after-hours coverage, those urgent calls go to a competitor before you open the next day.

How it works

What happens on every call

Turnless handles the full conversation — start to finish.

01

Answer

Every call is answered in under a second — during jobs, after hours, even on public holidays.

02

Book

Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.

03

Remember

Builds a profile from every call. Greets returning customers by name and recalls their preferences.

Features

How Turnless helps conveyancers

24/7 phone answering

Every call is answered professionally around the clock, including after-hours enquiries from buyers who've just had an offer accepted and need to move quickly on legal representation.

Incoming call

Sarah Johnson

+61 412 555 089

Turnless answering automatically

Buyer and seller enquiry intake

Turnless collects the relevant details from both buyer and seller enquiries -- transaction type, property details, anticipated settlement date, and contact information -- so your team is briefed before returning the call.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

Settlement timeline and urgency recognition

When a caller indicates an upcoming or imminent settlement, Turnless recognises the urgency, collects the key details, and flags the message for prompt attention from your conveyancing team.

Urgent matter

Time-sensitive
CallerSarah Mitchell
MatterAVO application — hearing tomorrow
ActionPartner notified — callback within 1hr
StatusFlagged urgent

⚡ Escalated to on-call solicitor

Court deadline recognised automatically

Initial consultation booking

Turnless books initial consultations for new clients, capturing the nature of their transaction and preferred appointment time so your team can prepare to provide relevant and timely advice.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

FAQ

Common questions about Turnless for Conveyancers

How does Turnless work for conveyancers?
Turnless acts as your dedicated phone answering service, handling new client enquiries, settlement questions, and consultation bookings on your behalf. You configure your services and the information you want collected, and Turnless represents your practice professionally on every call.
Can Turnless handle urgent settlement timeline enquiries?
Yes. Turnless identifies when a caller is facing an upcoming or time-critical settlement, collects the relevant details, and flags the call as urgent for immediate follow-up by your team. No settlement deadline is missed because a call went to voicemail.
What details does Turnless collect for a new client?
Turnless collects the client's name, contact number, whether they are buying or selling, the property address, the anticipated settlement date, and any specific concerns or questions -- giving your team a complete brief before the follow-up call.
Can Turnless handle both buyer and seller enquiries?
Yes. Turnless is configured to handle enquiries from buyers, sellers, and those who are both buying and selling simultaneously, tailoring the intake questions to the nature of each transaction.
Will callers know they're not speaking to a conveyancer?
Turnless is designed to sound professional and reassuring. Most callers -- particularly first home buyers who are new to the process -- simply experience a knowledgeable, helpful response that gives them confidence they've reached the right practice.
Integrations

Works standalone — or with the tools you already use

Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.

Turnless

Turnless Calendar — built in, no extra tools needed

Google Calendar

Book appointments directly into Google Calendar during calls

Microsoft Outlook Calendar

Book appointments directly into Outlook Calendar during calls

Connect your integration in minutes from your Turnless dashboard. Get started free →

Ready to stop missing calls?

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