Keep your customers comfortable and your phone covered
Turnless answers your phone, books service calls, and handles urgent breakdowns -- especially during the peak season rush.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Peak season phone overload
When summer hits and systems start failing, your phone rings non-stop. You can't answer every call when your team is out on jobs across town.
Urgent breakdowns in extreme weather
A family with no cooling in a heatwave or no heating in winter needs help fast. If they can't reach you, they'll call someone who answers.
After-hours calls going to voicemail
HVAC problems don't follow business hours. Systems fail on weekends and evenings, and customers want to book a repair before the next working day.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Dispatch
Collects the caller's details, creates a job card, and notifies the owner instantly.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps hvac services
24/7 phone answering
Every call is answered -- during peak season, after hours, and on weekends when systems tend to fail at the worst possible time.
Incoming call
Sarah Johnson
+61 412 555 089
Service booking with system details
Turnless collects the customer's name, phone, address, system type (split, ducted, evaporative), issue description, and urgency -- ready for your dispatch.
New job
Urgent✓ Job card created
SMS sent to customer · Awaiting scheduling
Urgent breakdown handling
For system failures in extreme weather -- especially for elderly residents or families with young children -- Turnless flags the job as urgent for priority response.
Urgent job
URGENT⚡ Flagged for immediate response
Safety guidance sent · Job card created
Seasonal maintenance reminders
Turnless can let callers know about pre-season servicing and help book annual maintenance before the summer or winter rush.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Customer history and CRM
Turnless remembers every customer — their address, system type, and past service history. Returning callers get a personalised experience every time.
Dave Nguyen
Returning customer · 4 jobs
Remembered from past calls
Dispatch board
See all your jobs side-by-side by technician. Drag and drop to reassign jobs between team members in seconds — essential during peak season when every hour counts.
Dispatch board
Today↕ Drag to reassign
All techs visible at a glance
Your team's schedule, on their phone
Each team member sees their assigned jobs on their phone — accept dispatches, update status, and get push notifications. No app download, just add to home screen.
- Install instantly — no app store, just "Add to Home Screen"
- Push notifications for new bookings and changes
- Accept or decline job dispatches on the go
Sarah Mitchell
Blocked drain
James Wu
Hot water replacement
Lisa Park
Tap repair
Mark Brown
Gas fitting inspection
Common questions about Turnless for HVAC Services
How does Turnless work for HVAC businesses?
Can Turnless handle urgent HVAC breakdowns?
Does Turnless quote prices for HVAC work?
Can Turnless help during peak season?
Works standalone — or with the tools you already use
Turnless has a built-in jobs module — no other software needed. Or connect it to ServiceM8, simPRO, or any other job management system you already use.
Turnless Jobs — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Sync jobs and scheduling with ServiceM8
Sync jobs and scheduling with simPRO field service management
Sync jobs, enquiries and scheduling with Fergus field service management
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.