Lockout calls are urgent — never let one go to voicemail
Turnless answers your locksmith phone 24/7, triages emergencies, and books routine jobs -- so every caller gets a response when they need it most.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Emergency lockout calls missed while on a job
When you're on-site cutting keys or changing locks, you can't answer the phone. A customer locked out of their home or car won't wait -- they'll call the next locksmith they find.
After-hours calls going unanswered
Lockouts happen at night, on weekends, and on public holidays. Without after-hours coverage, you're losing the highest-value emergency callouts to competitors who answer.
Quote calls for lock upgrades lost
Customers enquiring about new locks, security upgrades, or key duplication are easy conversions -- but only if someone answers. Missed quote calls rarely become bookings.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Dispatch
Collects the caller's details, creates a job card, and notifies the owner instantly.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps locksmiths
24/7 emergency lockout answering
Every call is answered around the clock, including late-night and weekend lockouts. Customers in urgent situations get an immediate response rather than a voicemail.
Urgent job
URGENT⚡ Flagged for immediate response
Safety guidance sent · Job card created
Urgency triage -- lockout vs routine
Turnless identifies whether a caller has an emergency lockout or a routine job, and handles each accordingly -- escalating urgent calls and booking routine work for a convenient time.
Urgent call
Same-day⚡ Flagged for priority response
Caller advised appropriately
Location and job detail collection
For lockout calls, Turnless collects the customer's location, the type of lock or access issue, and their contact number -- everything your team needs to respond quickly.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Routine lock and security booking
For non-urgent jobs like lock replacements, rekeying, and security consultations, Turnless books the appointment and captures all relevant details before the call ends.
New job
Urgent✓ Job card created
SMS sent to customer · Awaiting scheduling
Your team's schedule, on their phone
Each team member sees their assigned jobs on their phone — accept dispatches, update status, and get push notifications. No app download, just add to home screen.
- Install instantly — no app store, just "Add to Home Screen"
- Push notifications for new bookings and changes
- Accept or decline job dispatches on the go
Sarah Mitchell
Blocked drain
James Wu
Hot water replacement
Lisa Park
Tap repair
Mark Brown
Gas fitting inspection
Common questions about Turnless for Locksmiths
How does Turnless work for locksmiths?
Can Turnless handle emergency lockout calls?
How does Turnless identify urgent vs routine jobs?
What details does Turnless collect for a lockout call?
Will callers know they're not speaking to a person?
Works standalone — or with the tools you already use
Turnless has a built-in jobs module — no other software needed. Or connect it to ServiceM8, simPRO, or any other job management system you already use.
Turnless Jobs — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Sync jobs and scheduling with simPRO field service management
Sync jobs, enquiries and scheduling with Fergus field service management
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.