Your patients can always get through
Turnless answers your practice phone, books appointments, and handles patient enquiries with the care and professionalism your patients expect.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Constant phone congestion
Medical receptionists juggle walk-ins, paperwork, and a phone that never stops ringing. Patients get put on hold or can't get through at all.
Urgent calls mixed with routine ones
When every call goes to the same line, it's hard to prioritise. A patient needing an urgent appointment waits behind someone chasing a repeat script.
After-hours appointment requests
Patients often want to book outside business hours -- early morning, lunch breaks, or evenings. Without someone answering, they call another practice.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps medical practices
24/7 phone answering — no hold music, no voicemail
Every patient call is answered in under 2 seconds, whether your reception team is with a patient, at lunch, or the practice is closed. Patients who can't get through call another practice.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Appointment booking with full patient details
Turnless collects the patient's full name, date of birth, phone number, reason for visit, and preferred doctor. New patients are also asked for email, address, and health fund details -- ready for your booking system before you even see the note.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Medicare and bulk billing handled correctly
Turnless communicates your practice's billing policy -- bulk billing, mixed billing, or private -- and always reminds patients to bring their Medicare card. It handles HICAPS, DVA Gold and White cards, and concession card questions without putting patients on hold.
Billing handled
Medicare✓ Billing policy communicated
No hold time · No confusion
Telehealth booking with Medicare eligibility
Turnless books telehealth appointments and correctly advises patients on Medicare eligibility -- established patients seen in the last 12 months qualify for a rebated telehealth consult. New patients are directed to an in-person first visit.
Telehealth booking
Video✓ Telehealth link sent via SMS
Medicare rebate applies
Urgency triage and emergency escalation
Turnless recognises red-flag symptoms -- chest pain, stroke signs, difficulty breathing, suspected overdose -- and immediately directs callers to triple zero. For urgent but non-emergency situations, it offers same-day appointments or routes to the practice nurse.
Urgent call
Same-day⚡ Flagged for priority response
Caller guided appropriately
Chronic Disease Management and care plan enquiries
When patients ask about care plans, EPC referrals, or allied health under Medicare, Turnless explains the process and books them a longer GP appointment -- without your reception team needing to explain it every time.
Care plan enquiry
Medicare✓ Care plan review booked
Patient informed — no confusion
Repeat script and referral requests handled correctly
Turnless never approves repeat scripts over the phone. It explains that the doctor needs to review the request and books a short telehealth appointment -- keeping your practice compliant and your patients informed.
Script request
Handled✓ Compliant — no scripts over phone
Short telehealth booked instead
Two-way SMS and patient identity verification
Patients can text your practice number and get an instant AI reply. Before discussing any appointment or clinical detail, Turnless verifies identity with name, date of birth, and a second identifier -- protecting patient privacy on every call.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Hear it in action
Listen to a real AI conversation for a medical practices business. No scripts, no actors — just Turnless doing its thing.
Real AI conversations — press play to listen.
Same-day GP booking — press play
Three operations loops.
Your practice runs itself.
Inbound calls handled. Intelligence captured. Lapsed patients recalled — automatically.
Every call answered
Every patient call answered instantly — urgent triage, Medicare questions, repeat script requests, appointment booking. No hold music, no voicemail.
- Answers 24/7 — after hours, weekends, public holidays
- Urgency triage — directs life-threatening calls to 000
- Medicare, bulk billing, and telehealth questions handled
Practice stays informed
Every caller becomes a contact record. Patient history, call notes, and preferences updated automatically — the GP walks in already briefed.
- New patients identified and added to contacts
- Caller history surfaced before every call
- Sensitive and urgent cases flagged to staff immediately
Lapsed patients recalled
AI calls patients due for a check-up or chronic disease review — warm, personal, effective. Books appointments back without your team lifting a finger.
- Voice recall calls — not just SMS
- Books check-ups and CDM reviews automatically
- Opted-out patients are never contacted again
The recall call your team never had to make
At 10am, Turnless works through your lapsed patient list. Each call is warm, personal, and under a minute. Patients who want to book get an appointment confirmed before they hang up.
Outbound recall call
James Nguyen · last visit 6 months ago
“Hi James, it’s Medical Practices calling — it’s been a little while since your last visit. Would you like to book a check-up?”
“Yeah, that sounds good actually.”
Appointment booked — Wednesday 9am · SMS confirmation sent
Simple, transparent pricing
No setup fees. No lock-in contracts. Start free and upgrade as you grow.
Solo
For solo GPs and single-practitioner clinics.
- 200 call minutes/month (+$0.45/min over)
- Every call answered 24/7
- Appointments booked from every call
- Medicare and bulk billing questions handled
- SMS inbox for patient texts
- Call summaries after every call
- Patient history remembered
- Syncs with Cliniko, Nookal & more
- Dashboard showing recovered appointments
Practice
For growing medical practices.
- 500 call minutes/month (+$0.40/min over)
- Every call answered 24/7
- Appointments booked from every call
- AI Clinical Scribe — unlimited clinicians
- Pre-consult brief from phone calls
- Medicare and bulk billing questions handled
- Telehealth booking with eligibility advice
- SMS inbox for patient texts
- Call summaries after every call
- Patient history remembered
- Syncs with Cliniko, Nookal & more
- Automated appointment reminders
- Recall campaigns for lapsed patients
- Dashboard showing recovered appointments
Clinic
For high-volume and multi-location practices.
- 1,500 call minutes/month (+$0.35/min over)
- Every call answered 24/7
- Appointments booked from every call
- AI Clinical Scribe — unlimited clinicians
- Pre-consult brief from phone calls
- Post-note actions (referrals, summaries, tasks)
- MBS item suggestions (AU GPs)
- Medicare and bulk billing questions handled
- Telehealth booking with eligibility advice
- SMS inbox for patient texts
- Call summaries after every call
- Patient history remembered
- Syncs with Cliniko, Nookal & more
- Automated appointment reminders
- Recall campaigns for lapsed patients
- No-show follow-up SMS
- Dashboard showing recovered appointments
All plans include a 14-day free trial. No credit card required. See full pricing →
AI Clinical Scribe — built in
Other practices pay $99–199 per clinician per month for a separate AI scribe. With Turnless, it's included — because your calls, bookings, and notes all live in one connected system.
Knows your patient before you do
Your AI receptionist already captured why they called. That context feeds into the note — so the AI starts with full context, not a blank slate.
Learns your writing style
Uses your recent approved notes as examples. Over time, generated notes mirror your phrasing and terminology — not generic AI output.
Notes become next steps
Generate referral letters, patient summaries, and follow-up tasks from your approved note. For GPs: automatic MBS item suggestions.
Common questions about Turnless for Medical Practices
How does Turnless work for medical practices?
Can Turnless handle urgent calls appropriately?
Does Turnless give medical advice?
Can Turnless handle Medicare and bulk billing questions?
Does Turnless handle telehealth bookings?
What about repeat scripts and referrals?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.