Every patient call matters — especially the urgent ones
Turnless answers your practice phone, handles Medicare and bulk billing enquiries, and books eye examinations -- so your reception is always available.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Missed calls during eye examinations
Eye examinations require your full attention. When you're behind the slit lamp, nobody's free to answer the phone -- and prospective patients won't always try again.
Medicare and bulk billing questions eating up reception time
Questions about bulk billing eligibility, Medicare rebates, and what's covered by health funds are common and time-consuming. Handling them between appointments slows down your entire day.
Urgent vision change calls going unanswered
Sudden changes in vision -- flashes, floaters, or significant blurring -- can indicate serious conditions. When those calls go unanswered, the consequences can be far more than just a missed booking.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps optometry practices
24/7 phone answering
Every call is answered professionally, whether it's during a full appointment schedule or after hours when the practice is closed. No patient enquiry goes to voicemail.
Incoming call
Sarah Johnson
+61 412 555 089
Appointment type and duration guidance
Turnless helps callers understand the difference between a standard eye test, a contact lens fitting, and a specialist consultation -- booking the right appointment length every time.
Caller question
Service enquiry
✓ Question answered instantly
No staff time needed
Medicare and bulk billing enquiry handling
Turnless answers common questions about Medicare eligibility, bulk billing availability, and health fund rebates using the information you provide during setup.
Billing handled
Medicare✓ Billing policy communicated
No hold time · No confusion
Urgent vision change triage
When a caller describes sudden or significant vision changes, Turnless recognises the urgency, collects their details, and flags the call for immediate attention from your team.
Urgent call
Same-day⚡ Flagged for priority response
Caller guided appropriately
AI Clinical Scribe — built in
Other practices pay $99–199 per clinician per month for a separate AI scribe. With Turnless, it's included — because your calls, bookings, and notes all live in one connected system.
Knows your patient before you do
Your AI receptionist already captured why they called. That context feeds into the note — so the AI starts with full context, not a blank slate.
Learns your writing style
Uses your recent approved notes as examples. Over time, generated notes mirror your phrasing and terminology — not generic AI output.
Notes become next steps
Generate referral letters, patient summaries, and follow-up tasks from your approved note. For GPs: automatic MBS item suggestions.
Common questions about Turnless for Optometry Practices
How does Turnless work for optometry practices?
Can Turnless handle Medicare and bulk billing questions?
What happens with urgent vision change calls?
Can Turnless book different appointment types?
Will patients know they're not speaking to a receptionist?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
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