Every patient call matters — especially the urgent ones

Turnless acts as your dedicated phone answering service, handling appointment bookings, patient enquiries, and Medicare questions on your behalf. You provide your practice details and services, and Turnless represents you professionally on every call.

Yes. Turnless can answer common questions about Medicare eligibility and bulk billing availability using the details you configure during setup. Specific eligibility queries are noted and passed to your reception team for follow-up.

Turnless is configured to identify language describing sudden vision changes, flashes, floaters, or significant blurring -- symptoms that may indicate a serious eye condition. These calls are flagged as urgent and passed to your team for immediate follow-up.

Yes. Turnless understands the difference between appointment types -- such as a standard bulk-billed eye test, a contact lens fitting, and a specialised consultation -- and books the appropriate slot based on the caller's needs.

Turnless is designed to sound natural and professional. Most patients simply experience a smooth, informative call that answers their questions and books their appointment without any fuss.