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New patient consultations are your lifeblood — don't miss the call

Turnless answers your practice phone, handles treatment and pricing enquiries, and books new patient consultations -- so your chair is always full.

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The problem

Every missed call is money walking out the door.

01

New patient enquiries missed during treatment

Orthodontic appointments are long and focused. When your team is chairside, new patient enquiries ring through unanswered -- and parents shopping for braces will book with a practice that picks up.

02

Braces and Invisalign pricing questions taking up clinical time

Treatment cost is the first question most new patients ask. Fielding pricing and finance enquiries between appointments takes your team away from clinical work and disrupts the day.

03

Broken brace or wire calls going unanswered after hours

A broken bracket or wire is uncomfortable and feels urgent to the patient. When those calls go unanswered after hours, it creates anxiety -- and a poor first impression of your practice's care.

How it works

What happens on every call

Turnless handles the full conversation — start to finish.

01

Answer

Every call is answered in under a second — during appointments, after hours, even on public holidays.

02

Book

Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.

03

Remember

Builds a profile from every call. Greets returning customers by name and recalls their preferences.

Features

How Turnless helps orthodontic practices

24/7 phone answering

Every call is answered professionally, from busy clinic mornings through to evenings and weekends. New patient enquiries and urgent calls are handled without delay.

Incoming call

Sarah Johnson

+61 412 555 089

Turnless answering automatically

New consultation and follow-up booking

Turnless books initial consultations for new patients and schedules adjustment appointments for existing patients, collecting the relevant details before every call ends.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

Treatment and pricing enquiry handling

Turnless answers common questions about braces, Invisalign, and treatment timelines using the information you configure, giving prospective patients the information they need to take the next step.

T

Turnless

just now

Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.

See you then!

Urgent broken brace and wire call triage

When a patient calls about a broken bracket, loose wire, or discomfort, Turnless collects their details and flags the call as urgent so your team can arrange prompt follow-up or an emergency appointment.

S

Sarah Johnson

Regular · 8 visits

Last visit3 weeks ago
Favourite serviceColour + cut
PrefersMorning slots

Remembered from past calls

FAQ

Common questions about Turnless for Orthodontic Practices

How does Turnless work for orthodontic practices?
Turnless acts as your dedicated phone answering service, booking consultations, handling treatment enquiries, and triaging urgent calls on your behalf. You provide your practice details and Turnless represents you on every call.
Can Turnless handle Invisalign and braces pricing enquiries?
Yes. Turnless can answer common questions about treatment options, approximate costs, and payment plans using the information you provide during setup. It positions your practice well and encourages callers to book a consultation.
What happens with urgent broken brace or wire calls?
Turnless identifies when a caller is describing a broken bracket, loose wire, or significant discomfort, collects their details, and flags the call for urgent follow-up. Your team can then contact the patient and arrange an emergency appointment if needed.
Can Turnless book new patient consultations?
Yes. Turnless collects the prospective patient's name, contact details, and brief treatment interest, then confirms a consultation booking or passes the details to your team to schedule -- whichever works for your practice workflow.
Will patients know they're not speaking to a receptionist?
Turnless is designed to sound natural and professional. Most callers simply experience a well-handled call that answers their questions and moves them forward in the booking process.

Ready to stop missing calls?

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