Answer every insurance call, even when you're deep in a repair
Turnless answers your shop phone, handles insurance assessor calls, and books drop-offs -- so your team stays focused on the work.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Missed calls from customers chasing updates
Customers waiting on their vehicle call for progress updates throughout the day. When your team is in the workshop, those calls go unanswered and frustration builds.
Insurance assessor and booking calls missed
Insurance companies and assessors call during business hours when your staff are heads-down on repairs. Missing those calls delays approvals and holds up the whole job.
No admin cover during peak periods
Most smash repair workshops don't have dedicated reception staff. When it's busy, the phone rings out -- and potential bookings walk straight to the competition.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps panel beaters
24/7 phone answering
Every call is answered professionally, whether it's during a busy repair day or after hours when the workshop is locked up. No booking or update call goes to voicemail.
Incoming call
Sarah Johnson
+61 412 555 089
Insurance claim and assessor call handling
Turnless knows how to field calls from insurance companies and assessors, collect the right details, and pass the information to your team promptly.
Incoming call
Sarah Johnson
+61 412 555 089
Customer update and progress enquiry handling
When customers call to check on their vehicle, Turnless takes their details and the enquiry, so your team can follow up with a meaningful update rather than a rushed call.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Repair booking and drop-off scheduling
Turnless books assessment appointments and vehicle drop-offs, collecting the relevant vehicle and contact details so your team is prepared before the customer arrives.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Common questions about Turnless for Panel Beaters
How does Turnless work for panel beating and smash repair?
Can Turnless handle insurance company calls?
What happens when a customer calls for a repair update?
Can Turnless book assessment and drop-off appointments?
Will callers know they're not speaking to a receptionist?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.