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Pet owners trust you with their family — answer every call

Turnless answers your kennel and boarding enquiries, handles vaccination requirement questions, and captures last-minute bookings -- so no spot goes unfilled.

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The problem

Every missed call is money walking out the door.

01

Peak season availability enquiries going unanswered

During school holidays and peak travel periods, the phones run hot. When your team can't keep up with availability enquiries, potential bookings go to the next kennel that answers.

02

Vaccination and requirement questions taking up admin time

Every pet boarding enquiry involves questions about vaccination requirements, what to bring, and what the stay includes. Fielding these repeatedly throughout the day consumes time better spent on the animals in your care.

03

Last-minute boarding requests missed after hours

Urgent travel plans happen at all hours. When a pet owner needs boarding at short notice and can't reach anyone, they'll find another facility -- often taking a long-term client with them.

How it works

What happens on every call

Turnless handles the full conversation — start to finish.

01

Answer

Every call is answered in under a second — during appointments, after hours, even on public holidays.

02

Book

Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.

03

Remember

Builds a profile from every call. Greets returning customers by name and recalls their preferences.

Features

How Turnless helps pet boarding & kennels

24/7 phone answering including last-minute enquiries

Every call is answered around the clock, including urgent after-hours enquiries. Pet owners in a bind can always reach your facility and get the information they need.

Incoming call

Sarah Johnson

+61 412 555 089

Turnless answering automatically

Availability and booking enquiry handling

Turnless handles availability enquiries and collects the booking details your team needs -- dates, pet type and size, special requirements -- so nothing falls through the cracks during busy periods.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

Vaccination requirement guidance

Turnless answers standard questions about vaccination requirements, what documentation to bring, and how the drop-off and pick-up process works, saving your team from repeating the same information all day.

T

Turnless

just now

Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.

See you then!

Special needs and medication intake

Turnless collects details about pets with special dietary needs, medications, or anxiety requirements during the enquiry call, so your team is fully briefed before the animal arrives.

S

Sarah Johnson

Regular · 8 visits

Last visit3 weeks ago
Favourite serviceColour + cut
PrefersMorning slots

Remembered from past calls

FAQ

Common questions about Turnless for Pet Boarding & Kennels

How does Turnless work for pet boarding and kennels?
Turnless acts as your front-of-house phone answering service, handling boarding enquiries, vaccination questions, and last-minute booking requests on your behalf. You configure your policies and availability, and Turnless represents your facility on every call.
Can Turnless handle peak season availability enquiries?
Yes. Turnless can answer availability questions and collect booking details during your busiest periods, ensuring no enquiry goes unanswered even when your team is focused on the animals in their care.
How does Turnless handle vaccination requirement questions?
Turnless is configured with your vaccination requirements and can explain them clearly to callers -- including which vaccines are required, how to provide documentation, and what happens if a pet's vaccinations aren't current.
Can Turnless collect pet details and special requirements?
Yes. Turnless collects the pet's name, breed, age, dietary requirements, medications, and any behavioural notes during the enquiry call, giving your team everything they need to provide the right level of care from day one.
Will callers know they're not speaking to a staff member?
Turnless is designed to sound warm and professional. Pet owners simply experience a caring, informative call that gives them confidence their animal will be in good hands.

Ready to stop missing calls?

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