Pet owners trust you with their family — answer every call
Turnless answers your kennel and boarding enquiries, handles vaccination requirement questions, and captures last-minute bookings -- so no spot goes unfilled.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Peak season availability enquiries going unanswered
During school holidays and peak travel periods, the phones run hot. When your team can't keep up with availability enquiries, potential bookings go to the next kennel that answers.
Vaccination and requirement questions taking up admin time
Every pet boarding enquiry involves questions about vaccination requirements, what to bring, and what the stay includes. Fielding these repeatedly throughout the day consumes time better spent on the animals in your care.
Last-minute boarding requests missed after hours
Urgent travel plans happen at all hours. When a pet owner needs boarding at short notice and can't reach anyone, they'll find another facility -- often taking a long-term client with them.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps pet boarding & kennels
Answers every call — including after-hours emergencies
Picks up in under 2 seconds, 24/7. Last-minute boarding requests, urgent travel plans, peak-season availability enquiries — every call is answered. Pet owners in a bind always reach your facility, not voicemail.
Urgent job
URGENT⚡ Flagged for immediate response
Safety guidance sent · Job card created
Books with all the right details
Collects dates, pet name, breed, size, special requirements, medications, and vaccination status in a single call. Your team is fully briefed before the animal arrives — no follow-up calls needed.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Lapsed client recalls
Regulars who haven't booked in a while get an automated nudge before peak season — 'School holidays are coming, want to lock in Max's stay?' Turnless reaches out proactively. Other AI receptionists only answer incoming calls.
Outbound recall
Automated✓ Appointment booked from recall
Thursday 11:00 AM · Confirmation SMS sent
Knows your facility inside out
Syncs with your system so it knows your availability, vaccination requirements, pricing, what's included, drop-off and pick-up process, and anything owners typically ask. Answered instantly — freeing your team for the animals.
Emma Wilson
Regular · 6 visits
Remembered from past calls
Reminders and check-in confirmations
Automated SMS reminders before every stay. Owners confirm drop-off details by texting back. Cancellations trigger an immediate rebooking prompt so no kennel spot goes unfilled.
Turnless
just now
Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.
See you then!
Common questions about Turnless for Pet Boarding & Kennels
How does Turnless work for pet boarding and kennels?
Can Turnless handle peak season availability enquiries?
How does Turnless handle vaccination requirement questions?
Can Turnless collect pet details and special requirements?
Will callers know they're not speaking to a staff member?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.