Your patients deserve to be heard — even when you're in a session
Turnless answers your practice phone, books initial and follow-up appointments, and handles Medicare and health fund enquiries -- so your practitioners can stay focused.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Missed calls during treatment sessions
When your practitioners are with patients, nobody is free to answer the phone. Every missed call is a potential new patient who called the next clinic on the list.
Rebate and referral questions taking up reception time
Medicare EPC plans, private health fund cover, WorkCover, and NDIS enquiries are time-consuming to explain. Your receptionist ends up fielding the same questions on repeat.
After-hours booking requests lost to competitors
Patients often call in the evening or on weekends when pain flares up. Without someone answering, those bookings go to whichever clinic picks up first.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps physio & allied health
24/7 phone answering
Every call is answered promptly -- during treatment sessions, after hours, and on weekends. New patients never hit voicemail and existing patients always get through.
Incoming call
Sarah Johnson
+61 412 555 089
Initial and follow-up appointment booking
Turnless asks whether it's a first visit or follow-up, collects the patient's details and reason for visit, and books the right appointment length automatically.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Medicare and health fund enquiry handling
Turnless explains EPC plan eligibility, private health fund rebates, and WorkCover referral requirements -- the questions your reception team answers every day.
Billing handled
Medicare✓ Billing policy communicated
No hold time · No confusion
Referral and EPC plan intake
Turnless asks whether the patient has a GP referral or EPC plan at booking, so your practitioners have everything they need before the appointment begins.
Script request
Handled✓ Compliant — no scripts over phone
Short telehealth booked instead
AI Clinical Scribe — built in
Other practices pay $99–199 per clinician per month for a separate AI scribe. With Turnless, it's included — because your calls, bookings, and notes all live in one connected system.
Knows your patient before you do
Your AI receptionist already captured why they called. That context feeds into the note — so the AI starts with full context, not a blank slate.
Learns your writing style
Uses your recent approved notes as examples. Over time, generated notes mirror your phrasing and terminology — not generic AI output.
Notes become next steps
Generate referral letters, patient summaries, and follow-up tasks from your approved note. For GPs: automatic MBS item suggestions.
Common questions about Turnless for Physio & Allied Health
How does Turnless work for physiotherapy and allied health practices?
Can Turnless handle Medicare EPC and health fund questions?
What happens with new patient bookings versus follow-ups?
Can Turnless take referral details at the time of booking?
Will patients know they're not speaking to a receptionist?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Sync appointments with your Cliniko practice management system
Sync appointments with your Nookal practice management system
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
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