AI Front Desk — Live 24/7

Reaching out takes courage — your phone should always answer

Turnless answers your practice phone with sensitivity and professionalism, handles Mental Health Care Plan enquiries, and books new client consultations.

Start free trialRequest a demo

No credit card required · Live in under 10 minutes

The problem

Every missed call is money walking out the door.

01

New clients who can't get through give up

For someone reaching out for psychological support, a missed call can be the difference between starting treatment and giving up entirely. Every unanswered call is a person who needed help and didn't get it.

02

Mental Health Care Plan questions eating up session time

Callers frequently want to know how Medicare Mental Health Care Plans work before they book. Fielding these questions between sessions is disruptive and time-consuming for practitioners.

03

After-hours enquiries from clients in distress

People in emotional difficulty don't always call during business hours. Without coverage after hours, those calls go unanswered at the moments that matter most.

How it works

What happens on every call

Turnless handles the full conversation — start to finish.

01

Answer

Every call is answered in under a second — during appointments, after hours, even on public holidays.

02

Book

Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.

03

Remember

Builds a profile from every call. Greets returning customers by name and recalls their preferences.

Features

How Turnless helps psychology & counselling

24/7 compassionate phone answering

Every call is answered with warmth and professionalism, day and night. Callers who have worked up the courage to reach out are met with a calm, caring response -- not voicemail.

Incoming call

Sarah Johnson

+61 412 555 089

Turnless answering automatically

New client and Mental Health Care Plan intake

Turnless guides new clients through the intake process, answers common Medicare MHCP questions, and collects the details your practice needs to prepare for a first session.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

Crisis line referral when needed

If a caller indicates they are in immediate distress or crisis, Turnless is configured to provide relevant crisis line details -- such as Lifeline or Beyond Blue -- before passing the message to your team.

T

Turnless

just now

Hi Sarah! Reminder for tomorrow at 11:00 AM. Reply CANCEL to cancel.

See you then!

Sensitive and professional call handling

Turnless is set up to reflect the tone and values of your practice. Calls are handled with discretion, empathy, and the professionalism your clients expect from day one.

S

Sarah Johnson

Regular · 8 visits

Last visit3 weeks ago
Favourite serviceColour + cut
PrefersMorning slots

Remembered from past calls

FAQ

Common questions about Turnless for Psychology & Counselling

How does Turnless work for psychology and counselling practices?
Turnless acts as your front-of-house phone answering service, handling new client enquiries, Medicare questions, and appointment bookings with the sensitivity and professionalism your clients deserve. You configure the tone and information, and Turnless represents your practice on every call.
Can Turnless handle Mental Health Care Plan enquiries?
Yes. Turnless can answer common questions about Medicare Mental Health Care Plans, including how referrals work and how many sessions are covered, using the information you provide during setup. Specific clinical questions are noted and passed to your practitioner.
What happens if a caller is in crisis?
Turnless is configured to recognise language indicating distress and can provide crisis line details -- such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636) -- immediately. The call is flagged for your team as a priority follow-up.
How does Turnless handle sensitive calls?
Turnless reflects the tone and values of your practice, responding with warmth, patience, and discretion. It does not press callers for unnecessary detail, and it treats every interaction with the care that mental health clients deserve.
Will clients know they're not speaking to a receptionist?
Turnless is designed to sound natural and caring. Most clients simply experience a professional, supportive response to their call -- which is often preferable to reaching voicemail at a vulnerable moment.
Integrations

Works with your practice management system

Connect Turnless to your existing booking system so your AI receptionist books directly into it — no double entry.

Cliniko

Book psychology appointments directly into Cliniko during live calls.

Connect your integration in minutes from your Turnless dashboard. Get started free →

Ready to stop missing calls?

Set up in 10 minutes. No contracts. Cancel anytime.

Start free trial Request a demo